The Self-Sealing System in Real Time — Named Officials, Exact Dates, Their Own Words
This section documents the complete exchange between Kenneth Gottfried and Watauga County Department of Social Services Director Tom Hughes in August and September 2019. It is the most complete documented example of the self-sealing system operating in real time — every official pointing to every other official, no report ever filed, and a DSS Director who cc'd the county attorney on every response while claiming he had no influence over anyone.
THE NAMED OFFICIALS:
Tom Hughes — Director, Watauga County Department of Social Services
Chad Slagle — Child Protective Supervisor, Watauga County DSS
Lisa Austin — DSS Intake, Watauga County DSS
Sheriff Len Hagaman — Watauga County Sheriff's Office
Andrea Capua — County Attorney, Watauga County (cc'd on multiple DSS responses)
Judge Rebecca Eggers-Gryder — Watauga County Family Court (cc'd by Sheriff Hagaman)
Diane Deal — Clerk of Superior Court (cc'd by Sheriff Hagaman)
District Attorney Banks — cc'd by Sheriff Hagaman
T. DiSanti — County Attorney (cc'd by Sheriff Hagaman)
THE DOCUMENTED EXCHANGE
August 26, 2019 — Sheriff Hagaman's Position
Sheriff Hagaman wrote to Kenneth Gottfried — cc'ing Judge Eggers-Gryder, Clerk Diane Deal, District Attorney Banks, County Attorney DiSanti, DSS Director Tom Hughes, and County Manager — stating:
"The bottom line is that I must rely on cooperation and the legal counsel of the DA's Office, the County Attorney, the Clerk of Superior Court, Judges, etc... the matter seems to indicate this is a civil action versus a criminal action." — Sheriff Len Hagaman, August 26, 2019
The documented problem with this response:
North Carolina General Statute 7B-301(b) is unambiguous. Any person or institution who has cause to suspect that any juvenile is abused shall report. The statute does not require the Sheriff to consult the DA, the County Attorney, the Clerk of Court, or the Judges before filing a mandatory report. The mandatory reporting obligation is not contingent on anyone's legal opinion. It is a statutory obligation. Consulting the very officials named in the underlying complaint before taking action is not a legal requirement — it is a choice. And the choice had a predictable outcome.
August 27, 2019 — Tom Hughes Enters the Record
Tom Hughes, DSS Director, responded to Sheriff Hagaman's email — cc'ing Kenneth Gottfried:
"DSS has done everything that can be done, we have had State review it for guidance and they agree nothing more can be done. The 'now adult' children do not agree [with the] father's synopsis of situation, which stops any further involvement of department." — Tom Hughes, DSS Director, August 27, 2019
Kenneth Gottfried immediately asked Hughes to clarify: had DSS actually spoken with his children? When? With whom? Hughes had stated the children did not support the father's account — but had he spoken to them?
August 27, 2019 — Hughes' Second Response
"Your children have not said to us anything to support your claim, more importantly, your children are adults and they can reach us any time if they choose and we will listen. We cannot call them at this point because the matter is shut, only they can open this matter up." — Tom Hughes, DSS Director, August 27, 2019
The documented problem:
Tom Hughes confirmed that DSS had not spoken with the children recently. He had no basis for his claim that the children did not support the father's account. More critically — he demonstrated precisely what Child Psychological Abuse produces. A child who has been psychologically abused into rejecting a parent will not call DSS to report it. They do not know they are being abused. The abuse is their reality. Waiting for a psychologically abused child to self-report is the clinical equivalent of waiting for a sexual abuse victim to report while they are still living with their abuser and have been conditioned to believe the abuse is normal.
Hughes attached — without apparent awareness of the irony — a cc to Andrea Capua, the county attorney, on his response about a matter he claimed was closed and required no further action.
September 10, 2019 — Kenneth Gottfried's Response
Kenneth Gottfried wrote to Hughes, Hagaman, and cc'd the High Country Press, the Huffington Post, the Charlotte Observer, and the NC DHHS Child Welfare Policy Consultant, stating directly:
"You are making statements that you are defending and encouraging Sheriff Len Hagaman not to file criminal charges against people who are mandated by North Carolina General Statute 7B-301(b) to report suspected child abuse and have not reported it."
He attached the APA's 2014 press release — "Childhood Psychological Abuse as Harmful as Sexual or Physical Abuse" — as evidence.
He also asked Hughes point blank: "Are you being advised by Andrea Capua with dwc-law?"
September 10, 2019 — Hughes' Response to Accountability Questions
"Not at all what I am stating, I do not defend child abusers and Sheriff Hagaman follows the law. Have a good day." — Tom Hughes, DSS Director, September 10, 2019
Hughes cc'd: Andrea Capua and Sheriff Hagaman.
September 11, 2019 — Hughes Redirects to Intake
After being pressed on why he had commented to the Sheriff on a criminal matter and why he had invented a claim that the children did not support the father's account, Hughes finally offered:
"I would advise you to report your concerns to Watauga County Department of Social Services Intake (Lisa Austin) 828-265-8100. Ms. Austin will take your information and review it with Chad Slagle (Child Protective Supervisor)." — Tom Hughes, DSS Director, September 11, 2019
The documented problem:
Lisa Austin — when contacted — confirmed that she only takes new child abuse report cases. Tom Hughes — the DSS Director who had just told the Sheriff's department that DSS had done everything that could be done — directed Kenneth Gottfried to the intake line for new cases. The intake line that only handles new cases. For the case Hughes had just declared closed.
Kenneth Gottfried documented this contradiction in real time and sent it back to Hughes, copying the Charlotte Observer, the High Country Press, the Huffington Post, and the NC DHHS Child Welfare Policy Consultant.
September 11, 2019 — Hughes' Final Response
"I do not have the power to intervene with a criminal matter, law enforcement has their standards and DHHS has theirs, I have no influence over what our Sheriff decides." — Tom Hughes, DSS Director, September 11, 2019
cc'd: Andrea Capua, Watauga County Attorney
The documented conclusion:
Tom Hughes — the Director of Watauga County Department of Social Services — cc'd the county attorney on every response while simultaneously claiming he had no influence over anyone and no power to intervene in anything. He stated that DSS had done everything that could be done — while directing Kenneth Gottfried to an intake line that only handles new cases. He claimed the children did not support the father's account — without having spoken to them. He directed a targeted parent in circles for weeks — always ending with Andrea Capua copied on the response.
Kenneth Gottfried's final assessment — sent September 11, 2019:
"Your refusal to answer any of my questions speaks volumes to your character. Your interference with a criminal case and statements about my daughters or any children involved in emotional abuse shows you are practicing way out of your field of expertise to the point of negligence and incompetence. Your statement 'children are of upmost importance to me' is hypocritical at best as your actions show you are protecting employees and co-workers rather than addressing the protection of children." — Kenneth R. Gottfried, September 11, 2019
THE PATTERN THIS EXCHANGE DOCUMENTS:
Every official pointed to every other official:
The Sheriff said he needed the DA's office, the County Attorney, the Clerk of Court, and the Judges
DSS said the Sheriff follows the law
DSS intake said they only take new cases
The county attorney was cc'd on every response
No mandatory report was filed. No investigation was opened. No child was protected.
And the county attorney — Andrea Capua — who was cc'd on every DSS response in 2019 — is the same Andrea Capua who in 2024 told Kenneth Gottfried there was "nothing more to say or do" on behalf of Watauga County.
The circle is complete. The system is documented.